Fascinating account of post-7/7 behavioural trauma, and how hard it was to do the right thing; it shows up both in Daniel's reaction and those of other commenters who've been in similar situations. It's not just bombs ...
Accounts I've read of what happens immediately after a [survivable] plane crash are similar. Many physically uninjured passengers will just continue to sit in their seats, waiting to be told what to do, even if the plane's on fire. Another sizeable minority act through their roles as if the plane had made a successful landing; stand up to grab their carry-on luggage, then form an orderly queue. Only around 10-20% actually behave appropriately (that is, follow the emergency evacuation drill, without guidance: pop the emergency hatches and get the hell out of the danger zone without encumbering themselves).
We are creatures of habit; we have great difficulty accepting the existence of an immediate and potentially lethal threat to our existence, so some of us behave as if it simply isn't there. (Which is why it takes training to instill the right reflexes for dealing with abnormal situations.) And even among those who unfreeze and start moving again, the impulse to revert to "normal" behaviour can be overwhelming.
I literally got this text from a friend "Dude my train just exploded".
I wasn't in London at the time and couldn't ask him what the hello he was on about as the news hadn't broken and the phone networks where down. Maybe 30 minutes after or something the news stories started breaking and I quickly emailed a few people to check on friends/family etc...
My friend didn't know what to do so just kept doing what he was doing. I guess similar to sitting in a seat and waiting, but since he already had a destination he kept on walking like a zombie. He walked the couple of blocks, sat down at his desk and started his morning routine like nothing had happened.
His office had a 40" inch plasma and it wasn't until that was switched the news and other staff started talking that he was pulled out of auto pilot and started to understand what had just happened and emotion and thought returned to him.
No medical training at all, but one of the things I know is that spinal trauma can happen in car accidents. You don't want to move the guys if they are not in immediate danger.
There would always be that fear that if you would just waited and not intervened, that guy would have walked and not live his entire life in a wheelchair.
I'm not saying you did something wrong. Just that, I won't try to move them but would watch helplessly from a distance.
There is a whole lot you can do without risk of spinal injury. Just securing the scene (preventing additional vehicles from hitting the vehicle), calling 911, checking for other hazards, and if safe, approaching and talking to the victim (to see if he's conscious/alert, and to try to calm him down), and if not, ascertaining if the victim is massively bleeding, has airway, breathing, and circulation, is good. If someone's not breathing, or is on fire, or has spurting arterial bleeding (e.g. from a severed leg), the potential risk of aggravating spinal trauma is basically a non-issue. You don't shake the head around, and support it in movement, but enh, it's a question of what's worse. It's not like you need special training to talk to someone who was injured.
I'm mostly used to combat casualties (where you also have to worry about enemy action, unexploded IEDs or UXOs, etc.), but I've responded to a bunch of traffic accidents in other places, including one a few hundred meters from my house on the offramp a couple nights ago. It's not really that hard, and basic first aid/CPR training is something most people should have, especially if you have kids.
(also, if you have a car, and you don't carry a flashlight or two, a blanket, a cellphone, and a seat belt cutter/glass breaker, and ideally a real first aid kit, you're really doing it wrong.)
Check on all except for the blanket, thank you for the reminder. Preparation is half the battle with anything.
Incidentally I found it quite hard to find a 'non-toy' first aid kit. Most companies will sell you a crappy set of contents in a very spiffy looking plastic box, that would be mostly useless in any situation beyond nicking your finger while peeling potatoes.
Yeah, I've never found a pre-assembled first aid kit which is worthwhile -- much better to assemble your own, so you know exactly where everything is and how to use it. I used to keep an IFAK on me and also a larger buttpack-style medical kit to put under a pack.
I'm kind of sad that I lost one of my good Italian army blankets at the vehicle accident the other night -- I didn't want it back after it was covered in a random person's blood and glass, and she was still using it. Annoyingly most of the good surplus sources for heavy wool blankets have gone dry.
I keep a minor-injuries kit for definitive care for minor comfort things (some small bandaids, OTC medications, wet wipes, etc.) separate from an actual trauma kit (well, one in cabin and a bigger one in the trunk) (4-8 israeli dressings, 2 Combat Application Tourniquets, some rolls of gauze, sterile blades, catheter/needle for tension pneumothorax, cpr mask (which I'd only really use on sketchy random people who appear ill, otherwise IMO its a waste of time, although in a bigger kit a BVM would be great), some needles, some nitrile gloves, surgical tape, duct tape, 2 SAM splints, hot and cold packs). Add to that the other normal zombie/earthquake/etc. things (heavy trash bags, crowbar, and trauma-causing implements), and I am really happy to have a car vs. take public transit.
Also, a case or two of water and sports drink (gatorade) is really useful in the car. If nothing else, blankets and a $3 case of bottled water saves a lot of money on road trips and at gas stations.
I fell off of my bike and broke my collar bone a few years back. Up until that point, i was young and naive enough to not be fully aware that not everyone shared the same experiences I had, including basic first aid training from the boy scouts. So when a bystander who saw the crash came over to "help", the first thing he said was "we have to get you out of the street", and he started trying to pick me up and drag me. I had to scream at him before he would listen and put me down. I remember being completely flabbergasted that he had done the one thing they tell you to never do -- try to move an injured person. I had to explain to him that if I had a neck injury, he could have just paralyzed me.
Is there good way of knowing how you'll respond in a crisis? Is it just random, or is it tied to some characteristic which can be observed in normal life?
For instance, I am quite self-regulated and often go against the grain in regular life. I spend a lot more time thinking about the "right way" to do things than do most people, I suspect. I never accept things on blind faith, even if they are told to me by a supposed authority figure.
Does all this mean I stand a better chance of not being a sheep in a crisis?
> Is there good way of knowing how you'll respond in a crisis?
Practice. Get safe but uncomfortable, cause some chaos, and deal with it. Then think about what you did, and why, and what you'll do next time. Or hire an outdoor first aid instuctor to inflict that on you.
> Does all this mean I stand a better chance of not being a sheep in a crisis?
It might. On the other hand, it might increase the chance of you getting blown up while arguing about the right way to escape. There's no easy answer.
I think if you studied people involved in emergencies, the people who knew about the bystander effect would be the ones who made all the difference. It's good to be prepared.
Ive seen this phenemenon in person. I was the 2nd person on scene to a head on collision with two in critical condition. I was trying to open the doors and get the girl out by moving the seat back and testing for breathing and pulse. 5 minutes later I see a semicircle of people around the cars about 18 feet away with paralyzed people, 15 of them frozen. One lit up a cigarette. For 5 minutes.
I asked for crowbars or tools to dismantle the seat so the person could exit. No one moved, it was like a movie to them. I think it is a survival instinct that has atrophied to dysfunction. Playing dead, or waiting for a more experienced leader to emerge with instructions. I was unable to register myself as a leader to those paralyzed brains.
One of the first things we were taught in EMT training is that if you ever need something from a crowd of bystanders you can't ask the mass, you have to pick a very specific person and address them directly. "Someone get me a crowbar" will get no response, but "You, in the red jacket, get a crowbar or something to open this" will usually get the effect you want.
Next time this happens, don't let the circle happen, start shouting orders at people. Become a manager on the spot. Tell them to do anything. Something as insane as telling them to do jumping jacks will work.
I've been in that situation before, I've been the first responder on site and while I have limited medical knowledge I knew enough to check pulses and verify that people were "okay", as soon as the second and third people showed up I started yelling orders at them. For some reason this causes them to do without asking "why" whatever you are telling them to do. Call 911, block off the road, turn on hazards, warn people coming down the roads, get a blanket, get water, I need a knife to cut the seatbelt.
Shout status updates to the person on the 911 call.
In my case a vehicle had caught on fire and I wanted to get everyone away as soon as possible. I started yelling at people to get out of the way at least a 100 ft and get down, I didn't want to risk an explosion (yes, I am aware of how unlikely it is, and it didn't happen this time) but there was a fire in the engine compartment. At that point a doctor had stopped, I was yelling at him to get away when he mentioned he was a doctor, I told him to help me get the person out of the vehicle that was on fire. Two other strong volunteers had made their way over to the other vehicle and were pulling the three people out of that vehicle (which had fared much better).
To this day I still don't remember faces, I don't remember much of what I did or how I did it, but I do remember a police officer telling me that I should consider myself a hero because I did what I should have done. He told me how the other people told him that I was yelling orders like a mad man and that I seemed to have the scene under full control. In reality I have no idea what went through my head, I have no idea how I was able to do what I did and what my thinking was like at the time. I had heard of the "By Stander" effect you mentioned before this, and I had been told what to do, but I have had no training at all.
To this day I still have slight PTSD. I have had terrible dreams about what I do remember, the person on the passenger side of the car which was on fire whose head was so smashed in from hitting the front dashboard (no seatbelt, no airbags) that it was completely missing, blood everywhere (blood is also surprisingly slippery ...) and trying to make sure everyone was safe that was showing up to "help".
You do what you have to do to take charge of a scene like that. I've also had the misfortune of dealing with serious and even life-threatening injuries. I guess I'm lucky because my brain does not shut down, but rather goes into overdrive. So I naturally end up taking charge whether I want to or not.
You're absolutely right about crowd mentality, too. You have to expect that most of the bystanders will be almost useless and order them about. I never told them to do jumping-jacks, but I do give specific instructions to specific people and that works a lot better.
But I know what you mean about seeing horrible things. I try not to think about Grandma lying in a pool of blood, even though I saved her. I hope I never see another compound fracture again.
Jumping jacks was an example I used because it is completely out there, but most people will find it an insane request and their brain will snap out of it. Generally becoming helpful at that point.
I've always given direct orders to anyone that I saw. Either by pointing at them, or by naming something they are wearing.
I guess I've never had to snap people out of it, I just started organizing them myself. It sure doesn't seem to take much to throw people into a panic, though.
I would love it if anyone could provide any information or studies of behavior opposite of the "bystander effect". I don't really even know what to search for. What causes people to take action in emergency situations? What separates them from the crowd?
I don't know honestly, but the reason why I believe I jumped into action was because honestly I am a good and caring person and I will always attempt to help anyone that I can help.
I am unfortunately very much a push over in that regard as well, even-though I've been bitten multiple times I still continue to lend money to people that need it, I still continue to take my time out of my day to help them move, but most of the time I know that they wouldn't give me the time of day.
I just know that eventually it will pay off. I could have continued driving along without stopping, but I would have hated myself for it.
I have seen exactly the same effect. My girlfriend and I were chatting with a friend on the porch when we witnessed a car piling into parked cars by a driver who was suffering a heart attack.
I pulled up my cell phone and dialed 911. Two nurses who coincidentally happened to be taking their baby for a stroll came to the scene and peered into the driver's side window for well over a minute before my girlfriend asked them to open the door. In the end, those two nurses ended up saving the man's life with CPR until emergency workers arrived from the fire station a couple blocks away.
My brother the paramedic, is well practiced in getting strangers to do what he needs. Only a few calls are dramatic or dangerous, but I guess a lot of his daily work involves getting people to move back or hold a door open, or stuff like that.
Being with him in his civilian clothes in, say, a crowded shopping mall and barking out "Excuse me! Coming through!" because people are blocking his route to the coffee shop or something, and seeing the sea of people just part in front of him is impressive. Having an authoritative voice and a lot of self-confidence does wonders, apparently.
I've tried doing the same. Doesn't work for me. :(
Bizarre. I had almost the same experience in the south of France.
I was first on the scene of an accident where a car had taken a corner too fast and rolled. The car was upside down, the roof was partially crushed and petrol was pouring out of the car but the engine was still running. The single occupant was a young woman who appeared semi-conscious but was bleeding where shards of glass were embedded in her chest. I checked her vitals and then wanted to switch the engine off. Because of how she was positioned (half out of the window and without a seatbelt) I could not reach the ignition to turn the engine off. I was worried that the petrol pouring out of the car might ignite. I had to squeeze myself through the passenger side window but the roof had partially collapsed. After a bit of a struggle to reach I succeeded in turning the engine off.
By the time I had extricated myself from the car and returned to the driver a crowd had started arriving and were simply gawking (but not helping). Then someone lit a cigarette and I flipped. I'm the least aggressive person you could meet but I pretty much clouted him, gave him a mouthful of abuse and then when back to the driver.
It was a weird experience because "normally" I have a really bad phobia of blood. I can faint just hearing someone talk about the circulatory system (I'm not kidding, this has happened).
In this case my brain seemed to switch into a different highly-organised purely logical mode.
Accounts I've read of what happens immediately after a [survivable] plane crash are similar. Many physically uninjured passengers will just continue to sit in their seats, waiting to be told what to do, even if the plane's on fire. Another sizeable minority act through their roles as if the plane had made a successful landing; stand up to grab their carry-on luggage, then form an orderly queue. Only around 10-20% actually behave appropriately (that is, follow the emergency evacuation drill, without guidance: pop the emergency hatches and get the hell out of the danger zone without encumbering themselves).
We are creatures of habit; we have great difficulty accepting the existence of an immediate and potentially lethal threat to our existence, so some of us behave as if it simply isn't there. (Which is why it takes training to instill the right reflexes for dealing with abnormal situations.) And even among those who unfreeze and start moving again, the impulse to revert to "normal" behaviour can be overwhelming.