I actually value live chats. I like them a lot if they connect me to a human.
They're faster than e-mails, which can take a few days to get a response to. And they're more convenient than phone calls where I have to stop other stuff while I wait to be connected.
I can also be more precise communicating things like bank accounts and order IDs, especially if I'm chatting in something else than my native language. Plus I can easily record and store the answers since it's just text.
So +1 for live chat from me! Bonus points if the company just uses WhatsApp rather than some box on the website.
Same for me, but only if they are opened through a button on the contact page. I find those auto-opening chat widgets on the main page really annoying.
As a newcomer to Spain, I was looking for an ISP that could help me out with language barriers. I chose the one with the live chat option that connected me to a human within 30 seconds, even before I was a customer. It's been really helpful because I don't speak much Spanish yet and can use Google Translate if I need to. It’s been great so far.
I have had to contact some other services via a phone call and it can be a nightmare trying to do anything in a language you can barely speak.
It’s not so bad now that I can speak a bit of Spanish, but I still will choose a company based on if they have a live chat feature that connects to a human.
They're faster than e-mails, which can take a few days to get a response to. And they're more convenient than phone calls where I have to stop other stuff while I wait to be connected.
I can also be more precise communicating things like bank accounts and order IDs, especially if I'm chatting in something else than my native language. Plus I can easily record and store the answers since it's just text.
So +1 for live chat from me! Bonus points if the company just uses WhatsApp rather than some box on the website.