I see this site being used heavily for phone support, and in that case your meth... | Hacker News

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ecaron on Jan 30, 2012 | parent | context | favorite | on: If your client has a problem with a site, send the...

I see this site being used heavily for phone support, and in that case your method - although perfect for email - won't hold up.

What'd be great is a a-z0-9 unique code that's presented on each load. Then the user would only need to read me that code, I could go to the site and enter that, and immediately see all the details that were stored for that user.

pbhjpbhj on Jan 30, 2012 [–]

You can send a URL by text, you can view email on your phone - not sure how the method fails for phone support?

I think the parent to your comment has it right; getting a transcription of an arbitrary long alphanum code right over the phone can be tedious.

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