Well, you have to win points (and got one from me) for coming up with the best analogy.
Though as I recently discovered, they do have phone support, and message boards, and google groups, and all that jazz.
I understand that I'm perhaps the outlier in thinking this, but Google is acting exactly as they said they would, and exactly as they always have. I don't see malice in that, and I certainly don't see 'evil'.
By "phone support" I mean a phone number that I can call when I have problems, such as all emails disappearing from my inbox. I don't see how the page you linked would help me.
Though as I recently discovered, they do have phone support, and message boards, and google groups, and all that jazz.
I understand that I'm perhaps the outlier in thinking this, but Google is acting exactly as they said they would, and exactly as they always have. I don't see malice in that, and I certainly don't see 'evil'.