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We have pretty much identical laws here (where here is UK) - you can be forced to backdoor things, you can't tell the customer and you can't tell anyone else in the company (not sure if you are allowed to tell your manager).

There was a whole thing about it a while ago, gov said "we are listening to your feedback" and then did it anyway.

Of course our system is actually worse in some ways - forgotten a password, they don't believe you (parks and rec style) "Believe it or not, straight to jail" (iirc it's a max of two years).



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