I agree with everything said here. The important thing is to set time limits for pre-planned phone calls. If it's an impromptu call and you don't have much time, make sure you stay on topic.
The other thing I've never seen happen in a business email is gossip. Due to natural shifts in the conversation, you learn things that may not be mentioned in an email. There are things people won't put down in an email because of whatever reason (it's in writing, could be perceived as off-topic), that they'll bring up suddenly if they think of it while talking. Some of that is important information to know.
The other thing I've never seen happen in a business email is gossip. Due to natural shifts in the conversation, you learn things that may not be mentioned in an email. There are things people won't put down in an email because of whatever reason (it's in writing, could be perceived as off-topic), that they'll bring up suddenly if they think of it while talking. Some of that is important information to know.